FAQs

Differences in shipping options, it may be the following two situations.
1. Your parcel is on its way to the carrier... once it arrives, there will be online updates.
2. Number starting in "T" is the shipping reference number. Your parcel is on its way to the carrier. once it arrives, there will be an email update with the real tracking number.

Some international orders will have two tracking numbers.
There is a tracking number for the international section. When it arrives in the local country, there is another local tracking number (Last mile tracking). The carrier is different.

After you successfully pay, a confirmation email will be sent to your mailbox. The email contains your shipping address and order content. Please confirm again that your shipping add is correct.
If you don't receive any email, maybe your email address is filled in incorrectly or it is mistakenly entered into the junk folder.

Contact us

E-mail：support@puresmusic.com (Customer Service)   US: +1(707)-340-3891 (Complaint)   Live chat: "Chat" at the bottom right of your screen.

We will reply to you within 24 hours (Except holidays) after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved. To be sure our emails always make it to your inbox, please add us to your email whitelist.

For each order, we save photos or video recordings of the package. (including package content, shipping label.)

When you place an order and payment is completed, you will receive a confirmation email. Please confirm that your order information is correct. If you haven't receive any email, please check your spam. Or the email may be filled in incorrectly.

You can also reach us on Facebook, Youtube, Instagram.