Contact us
E-mail:support@puresmusic.com (Customer Service) US: +1(707)-340-3891 (Complaint) Live chat: "Chat" at the bottom right of your screen.
We will reply to you within 24 hours (Except holidays) after receiving your e-mail. Please e-mail us if you have any questions. It's the most efficient way to get problems solved. To be sure our emails always make it to your inbox, please add us to your email whitelist.
For each order, we keep photos or video recordings of the package. (including package content, shipping label.)
When you place an order and payment is completed, you will receive a confirmation email. Please confirm that your order information is correct. If you haven't receive any email, please check your spam. Or the email may be filled in incorrectly.
You can also reach us on Facebook, Youtube, Instagram.
There are several fake sites. Some websites exactly replicate our product information. We have not authorized any other online websites to use our photos. Our domain name is: puresmusic.com, "s". ".com". NOT "official*****.com".There is only this one website.