Shipping policy

Following are the terms and conditions that constitute our Shipping Policy. In some cases, orders with multiple items are shipped in more than one package.

Free Shipping on all orders over $69

To be sure our emails always make it to your inbox, please add us to your email whitelist. Each of our orders has shipping photos and videos.

All of our products are 100% Authentic, Original & Brand New.

How long for shipment?
Receiving time = Processing time +Shipping time.

Processing time: Normally 1-3 Business Days 
Estimated Shipping Time: 4-10 Business Days (<4kg. Except for Quartz Type Product) 
The time we are talking about is a business day and may be delayed if we encounter holidays.

North America: 4-9 Business Days (Free Shipping & < 4kg)
Europe: 4-9 Business Days (Northern Europe 6-10 Business Days) (Free Shipping & < 4kg)
Australia/New Zealand: 6-10 Business Days (Free Shipping & < 4kg)
South America: 7-12 Business Days (Free Shipping & < 4kg) 
Asia: 6-9 Business Days (Shopee Company Logistic)

Rest of World (Worldwide): 7-25 Business Days. All products(Send by air. Contact us if you would like more specific information.)

Shopee Platform for Asia:
Shopee Singapore shop:https://shopee.sg/pures.sg
Shopee Malaysia shop:https://shopee.com.my/hongkong001.my
Shopee Thailand shop:https://shopee.co.th/thaihao.th

Shipping time excludes clearance/customs delays (if applicable). It might take up to 30 days to get delivered to some countries due to the differences in the customs clearance process. 
( Weight >4kg Or >80cm. Free Shipping, PO BOX address not supported! )  :
USA: 15~25 work days;  Additional fee (9~18 workdays)
Canada: Handpan 12~20 work days;   Tongue drum 4~6kg 12~40 work days;   Additional fee (7~18 workdays) 
Australia(22 inches Handpan): 12~22 work days (Orders after June 10, 2022);  Additional fee (9~18 workdays) ;  (Tongue drum 4~6kg) 8~13 work days.
New Zealand(22 inches Handpan): 12~22 work days;  (Tongue drum 4~6kg) 10~15 work days.
Europe(22 inches Handpan): 12~22 work days;  (Tongue drum 4~6kg) 8~13 work days.


For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.Unsuccessful delivery caused by blank mobile column cannot be compensated.

Customs & Import Tax (98% Duty-Free, We pay taxes.)
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. We do not bear any Customs Duty or Tax when it enters the destination country. If the package is shipped back because of the failure of custom duties/taxes payment, we have no responsibility to refund the order.

If you have any question, please contact our customer service department: support@puresmusic.com.