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Shipping policy
Following are the terms and conditions that constitute our Shipping Policy. In some cases, orders with multiple items are shipped in more than one package. Shipping instructions in the product description priority over this shipping policy. Please ensure the correct address and name (Do not abbreviate!)
For each order, we save a photo or video of the package when it is shipped (including package contents and the shipping label and customer address!)
Free Shipping on all orders over $69 USD
To be sure our emails always make it to your inbox, please add us to your email whitelist.
All of our products are 100% Authentic, Original & Brand New.
How long for shipment?
Receiving time = Processing time +Shipping time. The processing time is the period of time for an order to be packed, and dispatched to the shipping carrier.
Processing time: Normally 1-3 Business Days (Except for Quartz Type Fragile Product & Handpan 3~5 working days)
Estimated Shipping Time: 4-10 Business Days (Small package < 8.8lbs/4kg, less than 14 inches in length. Free shipping for most quartz crystal fragile products is 10~15 days. Expedited shipping is available for an additional shipping fee.)
The time we are talking about is a business day and may be delayed if we encounter holidays.
North America: 4-9 Business Days (Free Shipping & < 8.8lb/4kg)
Europe: 4-8 Business Days (Northern Europe 6-10 Business Days) (Free Shipping & < 8.8 lb/4kg)
Australia/New Zealand: 6-10 Business Days (Free Shipping & < 8.8 lb/4kg)
South America: 7-12 Business Days (Free Shipping & < 8.8 lb/4kg)
Asia: 6-9 Business Days (Shopee Company Logistic)
Free shipping for remote areas or islands may take longer.
Rest of World (Worldwide): 7-25 Business Days. All products(Send by air. Contact us if you would like more specific information.)
Shopee Platform for Asia：
Shopee Singapore shop：https://shopee.sg/pures.sg
Shopee Malaysia shop：https://shopee.com.my/hongkong001.my
Shopee Thailand shop：https://shopee.co.th/thaihao.th
Free Shipping (For Handpan and Drums ≥ 14 inches & Weight >4kg/8.8lb and Frosted Crystal Bowl over 12", Weight 5kg/11lb. Expedited shipping options are available with additional fees. PO BOX address not supported!) :
USA: 15~25 working days; Additional shipping fee (3~6 working days)
Canada: Handpan 10~14 working days; Tongue drum 8~12 working days; Additional shipping fee(4~9 working days)
Australia(22 inches Handpan): 9~13 working days; Additional shipping fee (4~9 working days); Tongue drum 8~12 working days.
New Zealand(22 inches Handpan): 9 ~13 working days; Tongue drum 9~13 working days; Additional shipping fee (4~9 working days);
Europe(22 inches Handpan): 8~12 working days; Tongue drum 8~12 working days; Additional shipping fee (4~9 working days);
For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.Unsuccessful delivery caused by blank mobile column cannot be compensated.
Customs & Import Tax (98% tax free for customers, we pay the tax. >10lb(4kg): UPS, Fedex expedited to Canada, Europe. Customers are responsible for taxes. )
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. We do not bear any Customs Duty or Tax when it enters the destination country. If the package is shipped back because of the failure of custom duties/taxes payment, we have no responsibility to refund the order.
If you have any question, please contact our customer service department: support@puresmusic.com.